Privacy Policy

At Ceylon Export, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.

Information We Collect

We collect the following types of information to provide and improve our services:

1. Personal Information:

• Name, email address, phone number, and shipping address.
• Payment details (e.g., credit card information) for order processing.

2. Non-Personal Information:

• Browser type, IP address, device type, and browsing behavior on our website.
• Cookies and similar technologies to enhance user experience.

How We Use Your Information

Your information is used for the following purposes:

• Order Processing: To process and deliver your orders, and communicate about the order status.
• Customer Support: To respond to inquiries, provide support, and resolve issues.
• Marketing: To send promotional offers, newsletters, and updates (only with your consent).
• Website Improvement: To analyze website traffic and improve our website’s functionality.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following scenarios:

• Service Providers: With trusted third-party providers (e.g., payment processors, shipping companies) to facilitate our services.
• Legal Compliance: To comply with legal obligations or respond to lawful requests by public authorities.

Data Security

We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission and secure payment processing.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your information.
• Request the deletion of your data (subject to legal obligations).
• Opt out of receiving marketing communications.

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies to:

• Enhance your browsing experience.
• Analyze website usage and performance.
• Remember your preferences and improve website functionality.

You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]
• Sri Lanka : +94 755630065

Thank you for trusting Ceylon Export. Your privacy is important to us.