Returns and Refunds Policy

At Ceylon Export, we are committed to providing high-quality products and ensuring your satisfaction. However, if you are not completely satisfied with your purchase, please review our Returns and Refunds Policy below for guidance.

Eligibility for Returns

• Products can be returned if they are defective, damaged, or incorrect.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
• Returns must be requested within 14 days of receiving your order.

Non-Returnable Items

• Perishable goods such as herbs, fruits, vegetables, and Dried Flowers.
• Customized or made-to-order products (e.g., bulk or wholesale items).
• Any product that has been opened or tampered with.

Return Process

1. Contact Us: Email us at [email protected] with your order details, the reason for the return, and any supporting photos if applicable.
2. Await Confirmation: Once your return request is reviewed, we will provide instructions on how to proceed.
3. Ship the Product: If the return is approved, ship the item back to the address provided in the return instructions. Customers are responsible for return shipping costs unless the product was defective or incorrect.
4. Inspection and Approval: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your return.

Refund Policy

• If your return is approved, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.

Replacement Policy

If you prefer a replacement instead of a refund, we will arrange for a new product to be shipped to you, subject to availability.

Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please notify us within 48 hours of receiving the package.
• Provide photos of the damaged or incorrect items for verification. We will work with you to resolve the issue promptly.

Contact Us

For any questions or concerns about returns or refunds, please contact us:

• Email: [email protected]
• Sri Lanka : +94 755630065

Thank you for choosing Ceylon Export. Your satisfaction is our priority, and we are here to ensure you have the best possible experience with our products.