Shipping Policy

At Ceylon Export, we are committed to delivering your orders efficiently and securely, no matter where you are in the world. Please review our shipping policy to understand how we handle shipping and delivery for our products.

Shipping Destinations

We ship to customers globally. Our products are carefully packaged and dispatched from our locations in Sri Lanka and the United Kingdom to ensure timely and safe delivery.

Processing Time

• All orders are processed within 2-5 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.
• Customized or bulk orders may require additional processing time, which will be communicated at the time of order confirmation.
• For wholesale buyers, additional processing time is required as products are made to order. We will inform you of the estimated time needed during order confirmation.

Shipping Methods

We partner with reputable international couriers and freight companies to ensure the safe delivery of your orders. The shipping method and carrier will be selected based on the destination, product type, and delivery speed.

Estimated Delivery Time

• Standard Shipping: 7-21 business days
• Express Shipping: 3-10 business days

Delivery times may vary depending on the destination, customs clearance, and other unforeseen circumstances. We will provide tracking details for your shipment so you can monitor its progress.

Shipping Charges

Shipping costs depend on the weight, size, and destination of the order. Exact shipping charges will be calculated and displayed during checkout. For bulk orders or special requirements, please contact us at [email protected] for a customized shipping quote.

Customs, Duties, and Taxes

• International shipments may be subject to customs duties, taxes, or import fees, which are determined by the destination country.
• These charges are the responsibility of the recipient and must be paid upon delivery. Ceylon Export is not responsible for delays caused by customs clearance.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s progress.

Damaged or Lost Shipments

• If your order arrives damaged, please contact us immediately at [email protected] with photos of the damaged package and items.
• For lost shipments, please reach out to us so we can assist in filing a claim with the shipping carrier.

Returns and Refunds

For information on returns and refunds, please refer to our Return Policy page.

Contact Us

If you have any questions or concerns about our shipping policy, feel free to reach out to us:

• Email: [email protected]
• Sri Lanka : +94 755630065

Thank you for choosing Ceylon Export. We look forward to serving you with the best of Sri Lanka’s natural products.